Once an account is established, our customer is issued a password to our back-end control panel for access to our help Desk and other Web Support Services.  Access to e-mail support is 24/7.  Depending on the type of service requested, a Service Rep or Customer Account Manager will be in touch within 24 hours to get the scope and details of the project.  At YouGottaWeb, we pride ourselves in giving personal service to our customers no matter the size of the project.  Our relationship with our customers is something we value the most.  We look forward to serving you.